Price lock is n ****

I am on DSTV Price lock since I have moved over to Price lock I have had a number of issues regarding my account with incorrect billings they keep on apologizing but still don't fix the problem. Even after they have confirmed in writing and have confirmed tin writing the amount that will be deducted and the monthly cost going forward I still this morning was charged R1059.00 that went off by Debit order ( That I have now reversed) Please see email communication between myself and DSTV As confirmation of my complaint From: Johann Albertus Van Der Merwe <***> Date: Wed, 26 Feb 2020, 07:46 Subject: Re: [EXTERNAL] Account To: Dstvhelp <***>

Good day.

Please take note that a Debit Order of 1059 was deducted from my account this morning. This amount is not the same as stated in the below email trend. I have therefore instructed my bank to reverse the debit order. Based on not the agreed amount. I will now proceed with legal action against multi choice for breach of contract. You are more than welcome to contact me

On Sun, 23 Feb 2020, 19:03 Johann Albertus Van Der Merwe, <***> wrote: All good and well.. please confirm the amount in writing that will be deducted from my account excluding added on services and box office.. I would please like to know the exact amount that will be deducted from my account for the remaining contract term

On Sun, 23 Feb 2020, 18:57 Dstvhelp, <***> wrote: ENQUIRY REFERENCE NUMBER : ***9 Good day

Thank you for contacting the Pricelock Team .

Please note that the next payment date is on the 25/02/2020 for the amount of R522.23 because of the credit remaining on the account .

Regards Nompumelelo Mkhize

On Sun, 23 Feb at 11:06 AM , Johann Albertus Van Der Merwe <***> wrote: Morning,

Please can you confirm the total amount that will deducted from my account

On Sun, 23 Feb 2020, 10:54 Dstvhelp, <***> wrote: ENQUIRY REFERENCE NUMBER : ***9 Good morning,

Thank you for contacting us.

We do not have hardcopy of the contract since it was a telephonic sale. Here is a break down of the charges:- - Premium R809 - PVR access fee R95 - Payment plan installments hardware R85 - Payment plan installments installation R70 - Bundle discount R260 Total R799

I see the discount was not loaded for January and the forward bill for February. This has been rectified.

My apologies we have caused you, there was an error and the discount was not loaded.

Regards Yvonne Pricelock Escalations On Sat, 22 Feb at 12:29 PM , Johann Albertus Van Der Merwe <***> wrote: Good day

Please can I get a copy of my contract agreement as the amount due per month is not the same as what was agreed upon under the black Friday price lock package that was sold to me I wish to also receive a full breakdown of amount billable and how the cost is being calculated and allocated.