RR
Ruth R

1 reviews | Active since Sept 2019

27 Sept 2019, 13:23

PRICE LOCK IS A ****!!! DON'T FALL FOR IT, MULTI CHOICE IS RIPPING US OFF....

I took up price lock with multi choice In March this year the debited my account for 3 months the month of June and July they did not debit and I was not aware as my account was active and I did not receive any call or sms that my account is outstanding the my services were disconnected that is when I realised that the debit order did not go through I called and I spoke to a consultant at multi choice and I made a payment of R1 560 on August 27 of which I don't eve know what the R560 is for I can understand that I might have had to pay a reconnect ion fee but I dont think it would amount to R500 then on on the 18th of September my services were disconnected yet again when I checked I owed R800!!! for what I don't know!!! I tried to query with multi choice they said they will escalate to price lock, I even sent an email on 23 Sep 2019 and got a ref number *** which I still have not received a call back from price lock to date... While waiting to get that call back Yesterday I paid the R800 to get connected again... Guess what??? this morning when I checked my balance Im owing R459.73!!!!! What for?? I might as well have bought the explorer and paid my compact premiums only without being ********** like this..... I no longer what their device they must just come fetch it and refund my money back this is day light *******.... I have paid more that R2200 in less than a month and still need to pay MORE!!! No ways!!! As I am typing right now I have been on hold for their call center ***) for the past 40 Minutes no answer!! Goes to show that they don't care about their customers or business as long as they are getting money and ripping us off!!

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