1 reviews | Active since May 2010
Price Lock is a ****!
<p>I app**** for the DSTV Explora Price Lock deal via SMS on 15 June 2016. The consultant phoned me back later that afternoon and was very helpful. She advised that after the approval, I must select a date for the debit order to go off. Once the debit order is successful they will dispatch the decoder. I selected the first available date for the debit order, 17 June 2016, meaning that my decoder should have been dispatched today. NO DEBIT ORDER collected. I then phoned the call centre this morning, and as a typical call centre responds, "M'am you are at the wrong department, let me transfer you to the correct department" - after being transfered twice, Kabelo advised that there is no person who can help me - he has to take down my details and somebody will phone me back to assist within an hour... its been 200 minutes now... still waiting. I WANT MY NEW DECODER TODAY!!!!!!! I do not accept any appologies and do not have any consideration for any technical difficulties.</p>
Dear Jana Reyneke
We sorry to hear that you haven't received your Explora as promised.
Your enquiry has been escalated to the PriceLock department for urgent assistance in this regard. They will contact you directly with your concerns as soon as possible.
Should you have further concerns, please do not hesitate to contact us.
Regards
Elna
Dear Jana Reyneke
We sorry to hear that you haven't received your Explora as promised.
Your enquiry has been escalated to the PriceLock department for urgent assistance in this regard. They will contact you directly with your concerns as soon as possible.
Should you have further concerns, please do not hesitate to contact us.
Regards
Elna
