Price Lock is a ****

My husband upgraded us to the price lock last year with new decoder and dish. Everything was installed and was running fine, until a few months ago. We have DSTV for a few days a month, and they charge us what ever they feel like. Got home last night only to see we have been totally disconnected. My husband called but as usual they escalated the call but as yet nothing has happened. I spent in total, after about 20 calls, over an hour on the phone to them in the beginning of the month, as we could not record or watch catch up or use any of the extra's that we pay for. This is really not acceptable. The one month we pay R1400, the next month R1000, the next back up R1700. Now they want us to pay R1399 to get reconnected, when our bill is paid via debit order every month. DSTV is an excuse for a service provider, you never get back to anyone, your call center is beyond a joke. Really is it worth paying all this month for NOTHING.