SP
Sophia P

1 reviews | Active since Jun 2016

08 Mar 2021, 08:48

PRICE LOCK INSTALLATION NOT DONE AS PER AGREEMENT!!!!!!!!!!!!

Middle February I opt for a price lock with new Explora. That same day the agent booked installation for 22 March 2021. That same day I received an sms informing me that installation has been re-scheduled for 5 March 2021. On Friday I tracked my installation and according to your Website the company that is suppose to do my installation is O'Kellies. I contact them, they are situation in Cape Town. This morning I check again and it has been moved for installation to the 18th of March. I once again contacted O'Kellies they informed me they dont do installations in George. Now you tell my why would you book an installation with a company which is not situated in George. If I dont get my installation today, then please keep your decoder, then I HAVE HAD IT WITH DSTV BECAUASE YOUR ARE ***********.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Mar 2021, 09:09
Official
Hi Sophia, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
SP
Sophia P's update10 Mar 2021, 11:52
Reviewer Update
So up until now nobody from DSTV has contacted me!! Pathetic to say the least.