PRICE LOCK - *****ING ME OVER

<p>Whilst on the phone with DSTV call centre as we were not able to get our explora installed after we moved back to Pretoria, and still were unable to get any assistance - we asked for a settlement quotation to end the price lock agreement. we were told it was approximately R 1630.00 but that the quote was only valid 7 days. as we had already paid the month's subscription in full, R 949.00, we were not in a position to pay before the end of the month. So i asked for an e-mail address where we could request a settlement quotation letter (as we were leaving for England on the 23rd of June) in advance of the new month, so we can make payment before July subscription was due - which i was refused FOR WHO KNOWS WHAT REASON!</p> <p> </p> <p>Upon requesting a quotation for settlement -STILL WITHIN JUNE - STILL WHILST MY ACCOUNT WAS UP TO DATE - via the website, and not getting a response, I sent a FB inbox message to DSTV's page. This was on the 26th of June. I eventually received an increased quotation on the 29th of June for R 2019.42. I queried the increase the very same day. without any reply what so ever - EVER!</p> <p> </p> <p>I resorted to FB inbox messages to get replies where - AGAIN - NOBODY ASSISTED IN ANY WAY! I kept being told it will be escalated. We will receive feedback shortly. WHICH WE NEVER DID.</p> <p> </p> <p>I had to repeat the situation so many times - i can't even count. Upon requesting that the query be attended to & that we have still not received any feedback or assistance or answers - we were slapped with another - EVEN HIGHER QUOTATION!!!!! This was sent on the 5th of July 2017 - R 2588.00.</p> <p> </p> <p>AT THIS STAGE - I'M FUMING because the DSTV staff are so idiotic they cannot even answer a query - does not even attend to a question - i guess their training is limited to sending a computer generated e-mail. Not actaully giving any customer service.</p> <p> </p> <p>I eventually - FROM ENGLAND - had an arrangement to call the call centre over WIFI - and we were told by the lady that as we had requested the quotation & queried the increase well in advance of when the settlement was due to be paid - as the quotation was valid till the 3rd of July, we should not be held liable for the July 2017 subscription. - she left us on hold for an unaccaptable amount of time - and came back to say - you won't guess it - the case has been ESCALATED. WOW!! Again!!!</p> <p> </p> <p>To this day, we have not been contacted - we have not been given feedback - nothing has been fixed. NOTHING!!!</p> <p> </p> <p>I resorted again to FB Inbox messages with the hope of receiving clarification - yet that was a dead end & it seemed everyone turned into robots and only understood what the computer was feeding them..</p> <p> </p> <p>To this day - we requested a settlement within the same month - under the same financial circumstances that the account was in, as when we received the 1st one. There was NO REASON for the original increase, as the new billing month had not even arrived, neither was any monies due or in arrears! IN FACT - There is a credit in our Box Office account which we were never able to use - after advi*****t to do it that way, from your call centre. <br /><br />Not only was our query for the increase sent with enough time to sort it out - and understand - which would not have been justifiable anyhow - but nobody got back to us - and then want to bill us for another month because of your lack of service, and complete and utter incompetence to deal with your customers timeously & with efficiency.</p> <p> </p> <p>We will not be held liable for July subscription. And we will forthwith not pay a single cent to DSTV/Multichoice in light of not having been able to even use your services - and moreso - NOT GETTING ANY SERVICE, RESPONSE, FEEDBACK, ASSISTANCE - with regards to the problem at hand - IN ANY REGARD WHAT SO EVER!</p> <p> </p> <p>Making your problems ours is highly ********* and we will not succumb to ******* ways just because of lazy incompetence on your part.</p> <p> </p> <p>According to all correspondence & figures received, of which none justified why we were held liable for things which have come to be as a result of your inability to provide an efficient, money worthy, service.... We should only be liable for a settlement of R 1639.00.</p> <p> </p> <p>This does not even include the credit on our box office account yet. So realistically - it is infact only R 1504.00.</p> <p> </p> <p>I can not believe that this is an acceptable level, of what only you would call, customer service. And you say "DSTV is commited to providing you with an outstanding customer experience". I wouldn't hold my breath!!! You guys are the absolute worst! Worse than MTN!!</p>