DJ
Devika J

1 reviews | Active since Oct 2009

06 Apr 2017, 11:41

Price Lock - Incorrect Amount Deducted - ***

<p>When I contacted the DSTV Call Centre on Tuesday, 4 April I was advised that my account was in one months arrears. The consultant had checked all payments received which all is in order as non of the debit order were unpaid since the start of the contract. She escalated the matter to Price Lock noting I would receive a call within 2-24 hours until now no call received nor feedback. I would like to have this sorted ASAP as well as a refund for the difference.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 12:26
Official

Dear Devika

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DJ
Devika J's update23 May 2017, 12:19
Reviewer Update

Good Day DSTV/Price Lock,

I contacted the call centre on the 5 and 9 May to follow up on the refund reference numbers ********** -i47 and ********** -i52 respectively of which no call back or feedback was provided.

Kindly advise accordingly.