RM
Refilwe M

1 reviews | Active since Mar 2017

13 Mar 2017, 14:07

Price Lock Hoax

<p>I have been battling to get contact from the DPP department since the 7th of March. I have sent the miraculous "price lock" sms and no one has bothered to contact me. I have called into you call centre only to be told that the dpp department does not have a direct number. I escalated the matter with Mutichoice Equiries who have literally wasted my time and today they finally provide me with an email address as this "is not their department" could this not have been done for me when I made contact on the 7th? Who have i been speaking to this whole time if not someone who can assist with my query? Your service is beyond terrible!!!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2017, 14:30
Official

Dear Refilwe Makgamatha

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2017, 15:19
Official

Good day Refilwe

Thank you for raising this matter and giving us an opportunity to work on the service you received.

We are committed to resolving your query and our Price Lock team will contact shortly. Please accept our apology for the delayed response in this regard.

Should you have any more queries, please don’t hesitate to contact us.

Best regards

Dinah

Best regards,

RM
Refilwe M's update13 Mar 2017, 15:39
Reviewer Update

Good day Dinah

Thank you for your reply. Please esnure that they contact me and not Mr Komape as he is not available to take calls during the day. I can be reached on *** or ***.

Regards

Refilwe