Hellopeter
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1 reviews | Active since May 2016

08 Aug 2018, 09:20

Price lock hidden cost

I was contacted on the 17th August from a consultant to reactivate my price lock price plan for an additional two years which ultimately will save me R70 p.m.

I agreed only to find at the end of the month an additional R391 was deducted off my account...when I called the call centre on the 2 Aug I was advised it's due to pro rated rates. Which the sales consultant failed to tell me. My query was escalated on the 2 Aug where I requested the R391 to be refunded and the price lock to start on the 1 Aug and not the 17 July.

When I called today the 8th Aug the consultant said that a query was never logged.

I am now going to reverse the transaction at the bank and I want to cancel the price lock option.

Not worth it

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2018, 10:21
Official

Dear Charlene Jacobs

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

's update15 Sept 2018, 12:41
Reviewer Update
It's the 15TH Septembet 2018. STILL no call from the price lock or explorer department. Each and every time I phone the dstv ckl centre j get a different story. I hesitantly paid the R180 3 weeks ago to cancel the price lock plan...and now they me that I cant cancel. Phoned again today and the price lock department is closed over weekends. Left yet another message.