TM
Thapelo M
1 reviews | Active since Jan 2018
17 Jan 2018, 16:13
Price Lock hack
After seeing the adverts. I decided to add on one the price lock options to my grandparents account. So I called in November (was trying to beat the December rush) but had to wait until mid December to be called back(on the 12th of December to be exact) I did the qualify questionnaire thing had everything verified and was told the decoder would be delivered and installed in 7-10 working days. IM STILL WAITING.’I called in again maybe 2 weeks ago to find out what’s going on but was told that the agent I spoke to didn’t process the application but that someone would get back to me. I just feel like if DSTV doesn’t have to resources to deal with the traffic that come from processing products why advertise it in the 1st place
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Jan 2018, 08:42Dear Thapelo Montong
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jan 2018, 08:42
Official
Dear Thapelo Montong
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jan 2018, 16:13Dear Thapelo Montong
As per telephonic conversation, we have forwarded your enquiry to the Price Lock team, to find out why there has been delays and how soon you can expect the decoder to be delivered to you.
Once we have received a response from them, feedback will be provided.
We apologise for the inconvenience caused in this regard.
Kind regards
Boitumelo
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jan 2018, 16:13
Official
Dear Thapelo Montong
As per telephonic conversation, we have forwarded your enquiry to the Price Lock team, to find out why there has been delays and how soon you can expect the decoder to be delivered to you.
Once we have received a response from them, feedback will be provided.
We apologise for the inconvenience caused in this regard.
Kind regards
Boitumelo
DStv: Hello Peter Team
Best regards,
TM
Thapelo M's updateReviewer Update
26 Jan 2018, 14:44Hello Boitumelo, you had mentioned that this process in itself wouldn’t take long but it looks like it’s going to be yet another 2week to month wait???
TM
Thapelo M's update26 Jan 2018, 14:44
Reviewer Update
Hello Boitumelo, you had mentioned that this process in itself wouldn’t take long but it looks like it’s going to be yet another 2week to month wait???