KH
Karien H

1 reviews | Active since May 2017

23 May 2017, 09:12

Price Lock ***** and useless service

<p>We signed a 2year contract with DSTV for the new Explora in 2015, we had a debit order in place, they desided the incorrect date on there side, no messages was send to inform us that the debit order was unseccussfull nor did our bank ABSA, after the contract was done this year, DSTV did again not inform of same and cut out substription and now we have an outstanding bill of over R14,000.00.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2017, 09:31
Official

Dear Karien

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2017, 13:10
Official

Good day Karien

Apologies for the inconvenience this has caused. We have escalated the matter to our Price-Lock team to assist.

The consultant will contact you shortly.

Regards

Girly