Price Lock *****!!

I am extremely upset with DSTV and would really hate to cancel, but I am strongly considering it since there are so many other viewing options available, that will also fit my pocket much better! I received an E16-4 Error and sought help on twitter. After about 5 hours of going back and forth with one of the consultants, they said that there was an outstanding amount of R300-something. This was odd since I was on a Price Lock system for the last 24 months and was debited like clockwork at the end of each month. Last month I received a call from your call centre telling me that my Explora + Price Lock deal has come to an end and you wanted to know if I wanted to extend my Price Lock deal for another 24 months, which I agreed to. Now I find out that the R300-something that I owe is due to me "cancelling" my Explora + Price Lock deal, which I didn’t!!! I was told that it came to an end… I then phoned your customer service to cancel my account completely and was told that the account will be investigated and that someone will phone me within 24 hours. They shut me up by reactivating my services, but I never received that call! Now I see that the debit order for the R300-something plus my monthly fee went through… My husband and I are fed up of spending time and money on the phone to sort this out. If I do not get refunded the R300-something amount, I am cancelling at the end of the month! You will lose a very good customer and I will make sure I keep spreading the news of your pathetic service.