Price Lock False Advertising

After seeing the PRICE LOCK add over and over and over again on TV. The whole setup were the Family is so happy with the package and how quick and simple it was to apply and how quick they setup the whole system.... I thought to myself wow, this looks so easy.... I am writing this review to tell you all that this is the BIGGEST FALSE ADVERTISING I HAVE EVER SEEN IN MY LIFE... I think DSTV gave those people free DSTV just to say how easy it was. If you think I am overreacting, read below and decide for yourself. And I personally challenge DSTV to prove me wrong.

On 24/10/2017 My Fiancé and I app**** for the Price Lock Premium option. We have just moved into our new place and wanted to invite friends and family to come and watch the Currie Cup final match. After a hour of questions and security checks (witch I completely understand) the Lady on the other line congratulated us on qualifying for the package. All that was needed to do was to mail our ID and proof of address trough and the decoder will be delivered. I clearly asked the lady will the decoder be delivered before or after reviving the documents? She said the decoder is on its way and just to send the documents at the earliest convenient time.

I sent through the documents on 27/10/2017. After sending it I wanted to know where the decoder was? When I phoned again the agent on the other side said that the decoder will be sent only after receiving the documents.... this again is not that was told to me on the 24th.

So OK, maybe I did not understand the Lady so loss cause. So we made other arrangements and was sure that it will be resolved in the coming week and we will have our DSTV package we app**** for.

Now the real FUN starts.....

Since Monday 30/10/2017 to Thursday 02/11/2017 I have been calling and emailing DSTV on the following numbers and email addresses: ********** ********** ********** ********** ********** ********** **********

The only reply I got was from ********** that gave me the number ********** . The apologized for the delay and I can call that number and they will come back to me.

Phoned the number on Thursday 02/11/2017 and the guy promised to phone me back in 2 min......

24 hours later no reply and so I Phoned again on Friday 03/11/2017. Now the guy I spoke to could understand my frustration and sorry I had to take it out on him but he was unfortunate the guy who answered the phone first. So he consulted with is supervisor and he said that this case will be handled as urgent and I can expected a call from them to resolve the issue on Monday 13/11/2017 of Tuesday 14/11/2017..... WHAT???? Sorry this is totally unacceptable. that is 2 weeks since I app**** for it? Can you seriously tell me out of the whole DSTV South Africa there is not 1 person who can give me an answer? I am in a profession where client service is one of my main responsibility... and this what you DSTV are doing is SHOCKING.

Like I said before.. I personally Challenge DSTV to prove me wrong.. I can admit when I am wrong and will apologize after the review if you would proof me wrong.

I am eagerly waiting on you response to hear what you explanation will be regarding this matter....

Oh and I mean a REAL RESPONSE, not the computer generated AUTO RESPONSE I see you love to do with all the previous comments on this site.

Lian Anderson ...you have my number..