BT
Busisiwe T
1 reviews | Active since Sept 2016
03 Dec 2019, 09:36
Price lock failure
Multi choice is just useless, they need to stop adverising their price lock deals if they can't manage nor adhere to them. Its the 3rd month now that i have been over-charged, and i called in today, i was on the line for 20mins todaywith their clueless advisor, only to be told that she cannot help me, their systems are down and there are no managers to assist. i am still awaiting Phindile to call me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Dec 2019, 11:27 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Dec 2019, 11:27
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
03 Dec 2019, 12:38Hi Busisiwe T,
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Please note that your account was overcharged in September 2019, however, it was reconciled by the Price Lock team.
Kindly be advised that your Price Lock contract started in December 2018 and expired in November 2019. At the moment we’re currently charging you the normal rate hence you were billed R 937.07 for December 2019.
Regards
Ntando
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Please note that your account was overcharged in September 2019, however, it was reconciled by the Price Lock team.
Kindly be advised that your Price Lock contract started in December 2018 and expired in November 2019. At the moment we’re currently charging you the normal rate hence you were billed R 937.07 for December 2019.
Regards
Ntando
DStv (MultiChoice)'s reply03 Dec 2019, 12:38
Official
Hi Busisiwe T,
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Please note that your account was overcharged in September 2019, however, it was reconciled by the Price Lock team.
Kindly be advised that your Price Lock contract started in December 2018 and expired in November 2019. At the moment we’re currently charging you the normal rate hence you were billed R 937.07 for December 2019.
Regards
Ntando
On behalf of MultiChoice, I would like to apologize for the inconvenience caused.
Please note that your account was overcharged in September 2019, however, it was reconciled by the Price Lock team.
Kindly be advised that your Price Lock contract started in December 2018 and expired in November 2019. At the moment we’re currently charging you the normal rate hence you were billed R 937.07 for December 2019.
Regards
Ntando
BT
Busisiwe T's updateReviewer Update
04 Dec 2019, 12:04Good day,
i will need you to contact me and review my contract with DSTV.
i will need you to contact me and review my contract with DSTV.
BT
Busisiwe T's update04 Dec 2019, 12:04
Reviewer Update
Good day,
i will need you to contact me and review my contract with DSTV.
i will need you to contact me and review my contract with DSTV.