Price Lock Explora defaulting on their promise

I received an sms from Price Lock 28 March ‘19 - I received a call back and accepted the Price Lock Package 29 March ’19.

I was told by the agent once the installation was complete to phone DSTV to activate the package - on 30 April '19 I contacted the call centre and they activated the Price Lock package BUT to our dismay on the 1 May we had NO Channels or Xtraview as promised.

I contacted DSTV call centre several times (Portia/Mpho/Michelle/Nozipho to name a few), I was told each time by numerous agents they could not activate the Price Lock as there was an IT Issue and that “PRICE LOCK” would have to look into the problem via IT, the issue was escalated by each of the agents I spoke to.

The afternoon 2 May ‘19 I contacted DSTV only to be told nothing had been done and account was still not activated and that I would have to contact “PRICE LOCK" directly.

Rene informed me that I would need email to request that Price Lock "ACTIVATE THE PRICE LOCK EXPLORA PACKAGE ONTO MY ACCOUNT”

This is not what was agreed upon - Price Lock promised an Explora Package with Xtraview the minute the installation was complete, to date 3 May ’19, I have not had any benefit as my account has still not activated.

We are actually in a worse off position, as we have no Xtraview and unable to use the PVR (original) as the cabling has now been done for the new Explora thus causing the system to be slow, unable to access playlist and record functions. Noting that cost in airtime has been at our expense, as we have had to contact DSTV call centre constantly to reset the system, not forgetting the frustration of this Price Lock exercise.