Price lock dstv

I took out Pricelock before march 2021 the one with extra decoder and only received 1 and no feedback regarding when second one will come.On the 7 April 2021they came to install the lady that did the price lock for me said on the day of installation I must call in so they can stop my debit for old premium.I did all that on the 7 April and called twice on that day and asked both agents if there was a fee to pay.Both said no fee just that my price lock amount will go off on 1st of everymonth.Today my service is disconnected and now I must pay a pro rater amount and ro reconnect my service.Now I must almost pay double the amount becoz their agents dont know there work.Their agents should pay for not knowing their work.Im not happy about this a simple sorry is not gonna pay my bills at end of the month coz I have to pay more for their agents.