Price Lock Disaster

<p>I app**** for a price lock explora package via www.dstv.com. 2 days later a consultant called me and did the whole application. He promised delivery of the explora would take 5-7 days. It arrived 10 days later. I then looked for an installer in my area who came on saturday (15-4-17). They installed a new dish and the explora. tested it and it was working. I then called the DSTV contact center to add the explora to my profile as it was showing chanel 100 only. <br />The consultant told me he could not pick up my explora on the system. After consulting with his supervisor they eventually found out that according to their system, my expora is still in the warehouse. He then attempted to get another team to assist with the issue. 8hrs later it was not resolved. He then escalated it to the price lock department but informed me they will only be at work tuesday (18-4-2017) mind you it was still saturday and i had no TV as the old decoder no longer worked. <br />Tuesday came and i called again as no one from price lock called me. Spoke to another consulted and i was taken through the whole process i went through saturday only to be told that they will escalate the matter to price lock. I proceeded to tell the consultant that i have been through that saturday. we cant repeat the same thing. The consultant could not help and i was again at the mercy of price lock who i started to think was a myth. I contact the social media team who took me thorugh the same ordeal of saturday and tuesday. eventually someone from price lock called me and took me through the same ordeal i went through with everyone before her. With everyone i interacted with, i had to provide smart card number and serial number of the decoder. 2 days of interacting with price lock and my issue is at the same point as it was saturday.<br /><br />I asked and pleaded with them to send a technician to fix this and i can at least use my old decoder in the meantime while they try and sort the disaster out and they refused. Told me i can do it at my cost. Asked for a new explora while they try and sort out their internal mess. They refused. <br />7 days later i'm requestedto send a picture of the explora. I ask what difference is the picture going to make as they already have the serial number and mentioned that i'm at work and can only take the picture when i get home which means day 7 is going to become day 8 and price lock does not work on weekends which means another weekend without resolution.</p> <p> </p> <p>I told them they actively choose to inconveniece me as a customere as they can easily issue me with a new explora while they try and figure out where things went wrong with their internal processes but obviously they dont care.</p>