Price Lock Dilemma

I was approved for a price lock on 2nd October and told I would be contacted for delivery within a few days. After about a week I attempted to contact DSTV Customer Care at which point they said they cannot assist with this, but can escalate the matter. This was done on four occasions including me contacting the live chat on the website. I was already charged for the unit that was not delivered and had to call to have it reversed as it shows active on my account. Finally got a call last week from someone saying they will deliver the new decoder etween Monday, 28 Oct & Wednesday 30 Oct. Someone was meant to call me to confirm the delivery address. No call, no delivery, no decoder, no feedback from all the escalations. VERY DISAPPOINTED. Hoping to hear from someone ASAP to resolve this as my patience has run out.