Price lock didn't really lock the price, regret the "upgrade"

<p> </p> <p>i contacted DSTV CCC and spoke Andile who escalated the issue to Tiisetso Mashishi by the way still did have not gotten back to me with my query.</p> <p>i was on compact plan and debit order was going through fine with no issues until i upgraded to "price lock" Jan, Feb, Mar went i thought the debit order was going through but to my surprise "i wasn’t paying my account" so the question i asked is how is that possible when the compact plan was on debit order and never skipped a payment, what changed?</p> <p>i called about 5 times requesting to speak to Tiisetso and I was told she is in a different department, i wasted my time and airtime calling because no matter how many times i called She still has not returned my calls, talk about customer service.</p> <p>i feel violated and inconvenienced by whoever that made this mistake, i am not forced to pay an amount that should have been deducted monthly but because dstv has a special system that does not update their systems and inconveniencing their customers i feel cheated, why call it price lock when il be paying more than what i budgeted for?</p> <p>i regret signing up for price lock and regret being a customer with dstv because such things inconveniences people, i was blatantly told that i won’t be compensated for all the trouble and airtime i used, i was ripped and i have to accept it because no one can take accountability for this nonsense.</p>