1 reviews | Active since Oct 2017
Price Lock Delay
App**** and qualified for an Explora on Price lock. Received a sms to confirm delivery, yet 10 days later I still did not receive the decoder. When I phoned the call centre, they claimed I should be patient because it can take up to 2 weeks to be delivered. After logging another complaint online 3 days later, they responded with "They did not have my delivery address...." Ended up rather cancelling the agreement.
Dear Riaan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Riaan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Riaan Maritz
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We will investigate your concerns and re escalate your application to our Price lock team for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
Good day Riaan Maritz
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We will investigate your concerns and re escalate your application to our Price lock team for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,