PRICE LOCK DECODER DELIVERED BUT NOT WORKING

Did another Price Lock on my account on Saturday 19 March 2018..... Decoder delivered on Monday 21 March.

I arranged for my DSTV Installer to connect on Friday 23 March.

After unsuccessfully trying to get this decoder to work Marcus called the call centre only to be told that WE needed to bring the Decoder back which I refuse as this was couriered to my address. Why would DSTV not check their decoders before dispatching.

I had to pay Marcus a call out fee to install as I took the R919.00 package.

I had called about 4 or 5 times in Friday only to be given the run around by your Call Centre Agents and eventually spoke to Mazizi the supervisor who told me the DPP dept would contact me today.

I called again at 9.47am this morning only to be told the turnaround time for DPP to get bavk to me is 24 hours?

Amazing that I the customer now has to wait until DSTV decides to contact me.

Ironically my 1st Price Lock I had endless problems getting the Account correct now this.....makes me wonder why I still subscribe....