Price Lock... Debit Order *******!!!

Last year, excited to get the black Friday premium deal... I was contacted in record time. I was told it will cost R749 per month for 12 months, and I added insurance which would make the total R784.

I must say when DSTV needs customers their service is excellent, however when you have a problem the service is not so good and you are forced to put a debit order on your account. When you take out the price lock deal, they neglect to tell you that the Call Centre cannot assist to rectify your account, you basically have to go to the Head Office because it's managed separately from normal DSTV subscription that are not price locked. This is a problem because there's no way you can get ahold of the price lock department telephonically to assist you.

Here's my problem... My debit order is only R784 per month. In August 2019 I was debited R1320 which is R536 more than my debit order should be... I called in to query it a number of times, with no joy, victory... Just dissatisfaction. They promise you to escalate it, guess what?? Almost a month later and I checked the app saying I must pay R578?

Why though because if you use a calculator, I am very sure that R1320 - R784 = R536 which should be a credit on my account leaving me with R248 due for September 2019. I'm not sure if I am more frustrated with the incompetence of the Call Centre Staff, that cannot do basic Math or by the fact that if you breach their T&C's they will take action against you, but when they violate your bank account by over debiting your it and there is no corrective action nor any consequences for their lack of customer service.

I am disappointed in your tactics and this is the true reason why you loosing customers. Your agents have limited product and service knowledge and your processes in place lack effectiveness and efficiency.

For this reason I am confident that I would like to provide you with 2 months notice, my 12 months are complete November, the 30th to be exact and I have no intention to renew nor take any of your price lock deals. I am done with DSTV!!!

You waste my time, my airtime, my data and my money!!!! I'm not sure how many customers you rob this way, but it's truly shameful.