FH
Francois H

1 reviews | Active since Jan 2013

30 Mar 2016, 11:54

PRICE LOCK deal - NON EXISTANT

Approximately two months ago I app**** for the Price Lock deal of R899 per month. I was approved and was told that R149 was going to be taken from my bank account and then from there 10 days later I will receive my Xplora system. From then till now, nothing has happened. I have phoned Multichoice numerous times, asking why the debit order hasn't gone through yet, but none of the consultants seems to know what is happening in the debit order department. I have spoken to a supervisor as well, but with no success. Every time they say, ' O they can see that I was approved and that the debit order will definitely go through within a day or two. BUT AGAIN I PROVE THEM WRONG!. I have confirmed my banking details with them, I have shouted, pleaded, asked nicely, but yet no debit order has been taken from my account? <br> All I want is the Xplora system for R899 per month! Oh and within this time, two consultants have phoned me to do security questions AFTER security questions was done with the initial application. COME ON WHAT THE HELL IS GOING ON!!! CAN SOME ONE PLEASE HELP! You can see on the system how many times I have phoned Multichoice, since I app**** the first time, this is ridiculous

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2016, 15:55
Official
Hello Panini,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

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Regards
Ernest