Price lock deal
<p>App**** on the 5th Sept for the price lock deal at the call centre. Explora was approved and received an sms that further details would be send. Called the centre on numerous occations and very time I just keep on getting informed that the call will be escalated. This has now been escalated on 3 occations and still no feedback. I'm not receiving any feedback regarding the progress and the call centre just keeps on escalating and keeps on telling me that they don't know what the problem is. My understanding is that the explora just needs to be delivered? So what is the problem? I've been waiting now for more than 3weeks for an explora. </p>
Dear Michele Smit
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Michele Smit
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Michele Smit
A follow up request has been sent to our PriceLock department. They will contact you directly with your concerns as soon as possible.
Regards
Elna
Dear Michele Smit
A follow up request has been sent to our PriceLock department. They will contact you directly with your concerns as soon as possible.
Regards
Elna
So I was contacted last week wednesday and was told that my documents were still outstanding, eventhough I did send this 2 days after the initial application. Any way so I resend the documents to K****tso Molefe on wednesday last week and guess what, now I'm still waiting with no feedback on where this process is. This is absolutely ridiculous. Took 4 weeks to tell me documents were not received after I complaint and I'm still waiting. What's happening?
So I was contacted last week wednesday and was told that my documents were still outstanding, eventhough I did send this 2 days after the initial application. Any way so I resend the documents to K****tso Molefe on wednesday last week and guess what, now I'm still waiting with no feedback on where this process is. This is absolutely ridiculous. Took 4 weeks to tell me documents were not received after I complaint and I'm still waiting. What's happening?