1 reviews | Active since Nov 2013
Price Lock Contract incorrectly debited
I'm on a price lock contract which is ending in 30 April 2023 and my monthly subscription is R449. On 16 March 2023 I received a message that my final payment on Price Lock contract will be on 25 April 2023, however on 22 March 2023 I received a message that my account will be debited R658 and I thought that message was sent in error but come 25 April 2023, R658 was debited from my account and since that day I have been writing emails and follow up emails to DSTV requesting my refund of R209 to no success, on 22 April 2023 I received another message that my account will be debited R634 on 25 April 2023 which I'm definitely sure that it will be debited and that message was not sent in error. May I please be refunded my money and definitely not be debited an amount of R634 as per the message received but R449 as per my price lock contract.
Hi Semakaleng ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Hi Semakaleng ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have allocated the credit on your account that was not allocated on your monthly contract. Should a debit order of a high amount be taken off your account, we will do an immediate refund.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We have allocated the credit on your account that was not allocated on your monthly contract. Should a debit order of a high amount be taken off your account, we will do an immediate refund.
Kind regards
DStv: Hello Peter Team
Best regards,