Price lock contract

I have logged a complaint since the 23rd of December and I am still not helped. My account is still not fixed and my price lock contract, which i did not cancel is still not reinstated. Its the 4th of January and still nothing. Each time i contact dstv im told that my query is escalated ill be contacted in 24hr or 48hrs. What makes me angry is that i did not cancel this contract. I never call multichoice and have any issues sorted