Price Lock Complaint

<p>SHOCKING SERVICE !!! First week of December 2016 contacted DSTV call centre - app**** for Price Lock /DSTV Explorer promotion. Received call after 2 days however due to missing bank details they needed to call back to finalise - NOBODY has called back.. ( I dont quite understand this process as this is the exact same banking details you have been debiting for close on 20 years?? You have it on file? Also why for an extra R110 a month such a big issue to assist us... I understand NCA but When you increase our annual premiums - do you apply rhe same NCA logic and process when you up our new premiums??)</p> <p>I have phoned again 19th Dec, 22nd Dec and 23rd Dec - WE ARE STILL WAITING for someone to call us to finalise this process?</p> <p>Do you NOT want our continued business? With all facilities available such as Netfkix etc....one would think Multichoice wanted to give 5 star service to retain their loyal customers. I await a "senior" manager to call to explain why after 3 weeks... we still di not have a dstv explorer promo application finalised?? I bought a HD TV on 25th Nov and the current PVR does nit support - otherwise I wouldnt be asking for the Explorer!! </p>