Price Lock Catastrophe

I was offered a PRICELOCK option on Thursday last week, then I had to contact a DSTV ACCREDITED INSTALLER nearest to me, the nearest is in Springbok NC which is 120km from me, so this INSTALLER wants R2370 for petrol to drive to me. So I called last week Friday 3 March to cancel the price lock. On Monday a decoder was delivered to me, so I called on Tuesday to cancel once again. On Wednesday I sent an email to ***, but since no response. So I was called today and offered a price lock option once again. So they referred me back to customer services with my complaint. I called and spoke to an agent again, and then she transferred me to the cancellations department, to be on hold for 30 minutes, afterwhich my call ended. So still no answers.