price lock cant cancel?????

<p>Dear Dstv</p> <p> </p> <p>I called your call centre on the 8th of Feb to ask if I can cancel my DSTV and that I took up in 2015 the price lock, I was told by the first consultant Yes I can cancel and I have to pay +-R200, I wasnt sure If I heard correctly so I called again,This time got another operator, again I explained that Im on a payment plan and want to cancel DSTV. The 2nd consultant also said Yes, but the buy out fee I have to pay is R495, so I paid it the same hour. assuming that my DSTV would get cancelled now, since I spoke to 2 consultants and paid a buy out fee. I got a sms on friday 9 June 2017 saying that my account was handed over for collection, WHAT??? This was not the arrangement????? Today I got a call from a woman from DSTV clearly I felt like I was a ***** or worse, the phone conversations (she listened to) proof that I cancelled my DSTV but she insisted that I should have remembered the terms and condition when I took out the price lock that I cant cancel the service. I wouldnt have called DSTV and asked about it if I was 100% sure.</p> <p>Now DSTV I have cancelled my DSTV and Price lock, I have paid the buy out fee on the 8th of Feb 2017, you already made me feel worthless and like a cheat, do your part and clear my ITC and sort out your staff, training is a good way to start giving them good people s****s.</p> <p> </p> <p>Im really upset on how this was handled today</p>