Price lock Cancelation

My sister requested me to contact Multichoice on her behalf and request them to call her regarding the price lock. They called her, she app**** and was approved. They also contacted the local guy who was going to install the decoder and dish for her. That was 4 months ago and until today, the decoder has not been delivered, but she has been paying the price lock amount. We have been calling Multichoice for weeks on end now, and they have been sending us from pillar to post. This has been a very bad experience for her. She has vowed never to recommend the price lock to anyone in the future because of this gross incompetence and pure lack of will to assist her on the part of Multichoice. This non-delivery and non-installation by Multichoice has led to her taking the agonizing but necessary decision of canceling the price lock contract she had with Multichoice because the extra R115 she has been paying for the past four months, are a complete waste of money and ******* of a poor ordinary working South African, by a giant company like Multichoice. The pressing question therefore becomes, how many other poor South Africans have been ****** in this way by Multichoice, and for how long? How much has Multichoice has benefited from such evil crockery?