Price lock breach of contract

Hi

In 2015 i took the price lock contract with Dstv which was fair and fine. In 2016 Dstv increased my price despite the fact that i was on price when they have their annual increases. This also happened in 2017. I contacted their contact centre and i was told that they are going to look into the issue which was never done. I have tried on several occassion phoning Dstv and every time the consultant would say i am going to look into the issue and come back to me which never happen.

Everytime i contacted Dstv i would ask the consultant to write notes on my account so that when i contact them they will know about my query. Now my two year price lock is ending this October and nothing was done for almost a year since i lodged my complaint.

I have two accounts both of full bouquets which i want to cancel because of this simple issue which was supposed to have been resolved long back. I just want Dstv to resolve this issue and someone from Dstv to apologize to me for this issue which was never resolved for almost a year.

Come on Dstv please stick to your terms and do go behind customers backs charging terms not agreed with your clients. I wonder how many clients are in my situation who pay for contracts not entered into. You can do better than this and you risk loosing one of your best and loyal customer.

I feel cheated and ********** by Dstv for a whole year.