Price lock billing mess

<p>We signed up for the price lock option and recently received a call advising us that the contract has expired and that we will now pay the normal dstv amount of R909. Which we advised is fine, however now the debit order went off for R1401.90. We then phoned DSTV to find out what the issue is. The agent was very helpful and explained to us that dstv has a billing issue and our contract actually expired on the 14/01/2017 and they have everybody’s name on a list to give them a call but due to the numbers it takes very long. They therefore only got to us 6 months later and we have to pay the difference for the last 6 months. He advised that the refund will be paid to us but it first has to be sent for approval which takes 7 to 14 business days.</p> <p> </p> <p>Now I have to be out of pocket for DSTVs billing issues. If this amount is not refunded before close of business today or I will cancel my dstv.</p> <p> </p> <p>else i will reverse the debit order and you can deduct the correct amount within 7 to 14 working days</p> <p> </p> <p>I am also going to social media</p> <p>Please beware of signing up on the dstv price lock plan.</p> <p> </p>