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Palesa M
1 reviews | Active since Sept 2016
05 Feb 2021, 14:07
Price Lock Application - No Feedback
Its been 2 weeks since I have made an application for the ultra xplora price lock. Andnthe sales consultant Sakhile has not come back to me. Everytime another sales agent contacts me they want to start the applicagion afresh and do another credit check. Why?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Feb 2021, 14:23Hi Palesa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2021, 14:23
Official
Hi Palesa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2021, 16:14Hi Palesa,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly b advised that your query has been escalated to the Price Lock team.
Feedback will be communicated as soon as we receive it.
Kind regards,
DStv: Hello Peter Team
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly b advised that your query has been escalated to the Price Lock team.
Feedback will be communicated as soon as we receive it.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2021, 16:14
Official
Hi Palesa,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly b advised that your query has been escalated to the Price Lock team.
Feedback will be communicated as soon as we receive it.
Kind regards,
DStv: Hello Peter Team
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Kindly b advised that your query has been escalated to the Price Lock team.
Feedback will be communicated as soon as we receive it.
Kind regards,
DStv: Hello Peter Team
Best regards,
PM
Palesa M's updateReviewer Update
15 Feb 2021, 04:12This matter is still not resolved. Why is Dstv so useless?
PM
Palesa M's update15 Feb 2021, 04:12
Reviewer Update
This matter is still not resolved. Why is Dstv so useless?