ZS
Zane S

1 reviews | Active since May 2013

03 Nov 2016, 13:39

Price Lock application no call back in 4 days?

<p>on Monday 31 October 2016 i called the MC contact centre requesting a call back for the price lock package, the agent told me i will get a call back in 24 hours, no call back, on Tuesday 1 November 2016 i called them again to re-submit my request no luck, on Wednesday 2 November 2016 called them again and still nothing, now today 3 November 2016 i phoned again and now they are telling me it takes 1 - 3 working days for them to phone back, bull****, with the service i've received the past week i am so disappointed with MC as i have been a customer for over 7 years paying over R2000 a month for this **** service. can someone phone me back so that i can finish the application. TODAY!!</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2016, 14:58
Official

Dear Zane

We acknowledge receiving your query. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2016, 13:54
Official

Dear Zane

We have referred your query to the PriceLock department to urgently contact you with your concerns.

Kindly expect a call directly from them as soon as possible.

Regards

Elna