Price Lock Application

I have to say how disappointed I am with Dstv's service, it's all promises and no action. I app**** for the price lock package and it was approved on the 23rd of October 2017 and to date I do not get any feedback or updates from Dstv, I have been calling the customer care centre repeatedly and getting a generic response of my query being escalated and yet nothing. I spoke to a Tebogo recently after I had requested a cancellation for my application, he promised delivery would occur the next day, which was 7/11/2017, and nothing. So I called again on the 8th November requesting cancellation only to find the application is still active and "approved". I am no longer interested in their services, all I need now is just for someone who will not escalate my matter but just cancel the application, simple. For a company this big, you'd expect at least average service but no, they just excel at being *********** and escalating.