Price Lock and Installation : ***0
I made an application online and was called by the Price Lock team to confirm details. Which was then delivered to my office after 3-4 days delays due to incorrect address. Decoder was delivered, and i was promised that the billing and account would be rectified for late deliver. After about 7 days, the decoder has still not been installed, but activated from their side. I then sent a tweet on Twitter to enquire where i was told i cannot contact Pricelock as they had no direct number. After all these complaints, i decided to ask them to cancel this deal with immidiate effect and collect their decoder. It still has not been done up until today.
I ask that they cancel this deal, leave my current compact account. as it was and we all move on.
Dear TA Luvos
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear TA Luvos
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day TA Luvos
I apologise for your inconvenience and the poor customer experience.
Your query has been referred to the Price Lock team for urgent assistance. Kindly expect feedback directly from them.
Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Good day TA Luvos
I apologise for your inconvenience and the poor customer experience.
Your query has been referred to the Price Lock team for urgent assistance. Kindly expect feedback directly from them.
Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah