1 reviews | Active since Jan 2018
Price lock account
I have bought a dstv explora on price lock. Early last year i settled the outstanding amount for the remaining months in full through capitec.. Every month I pay my dstv compact account because according to my understanding the explora is paid up. Now all of a sudden after 1 year there is a E16 error which i cannot reset on the selfservice app or with the ussd code... What is this all about you suspending my service but according to me i dont owe you nothing. Sending me arrears of 1000 and something rands. Im not impressed.
Dear Alfredine Heemro
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Alfredine Heemro
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Alfredine Heemro
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Alfredine Heemro
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have escalated your concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,