YTN
Yolanda Tshawe'Lihle Ndevu

1 reviews | Active since Nov 2019

26 Nov 2019, 13:16

PRICE LOCK

Upon numerous phone calla to the call centre, no solution nor help whatsoever. I was advised at DSTV agency consultant at Vangate that they cannot help with my pricelock activation issue after visiting their Gugulethu Mall branch.

I then went to N1 City head office only to be told that my new explorer was loaded onto someone else's account a month ago and they cannot assist, they will have to escalate to the PriceLock Team. No SLA can be given and no direct number can be provided.

Its been 6 days without connection and no feedback as yet, escalated twice to Pricelock and no feedback.

So whats next?????

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2019, 14:04
Official
Hi Yolanda N,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team