PRICE LOCK A NIGHTMARE

The biggest mistake I ever did was move from HD to explora under, price lock, I'm so angry and annoyed cause I'm treated like garbage. Because how can I be on price lock and pay different amount every month. Tried to call and it, rang for 3 hours and when you call customer service they always say will escalate the matter and this has been going on since February 2019. Sit here right now wondering if I'm next for my service to be cut I really don't understand what is going on and why are they not telling us what's really going on than being ignored like we don't matter. They have thousands of unhappy customers on price lock and we are being given silent treatment.