Price lock

<p> Hi my ref nr. is ********** 0. During February I upgrade to the explora on the Price lock deal. I regret the day I chose to do that. For almost 2 months now I cant watch tv because of Dstv installers. It took them 2 months to come and install the explora. Installation is part of the deal. How can MultiChoice bill me for February and March and on their system they can see that the explora is not activated? I phoned them many times with no success. I am willing to pay for April because I am only going to start using the explora now. I am very disappointed in MultiChoice. How can my family be entertained without tv? </p> <p> </p> <p>Thank you for seeing to the problem.</p>