VS
Vishal S

1 reviews | Active since Jul 2011

06 Apr 2017, 11:58

PRICE LOCK

<p>Good Day, I do not have a DSTV account and trying to obtain one. I called last week and enquired about the Explora price lock deal. The call centre agent took my details and said someone will call me back. Nobody called me back. I called again yesterday and was told the same thing, but this time the person told me that the Price lock has increased. I had a few questions regarding this but the agent couldnt assist me and said i must speak to the the person that will call me back. Still nobody called me, I called today and Nonkulueko took my details and said someone will call me back. I dont understand, do you guys not want my business? Also, I dont understand why I should pay the new increased amount, when your call centre didnt return my call last week, had they dont that, I would be signed up by now. If i had known that the price will increase on 1 April I would have insisted that this was sorted out last week. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 12:28
Official

Dear Vishal

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2017, 14:20
Official

Good day Vishal

We apologise for the poor service received regarding your Price -Lock application.

We're liaising with the team. Our friendly consultant will contact you shortly to assist.

We'll follow up with the team and keep you posted.

Thank you

Girly

Best regards,