Price Lock

I requested a price lock on the 11 August 2019 and was contacted on the 12th August. The lady that assisted me told me the package included explora and wifi and i was not going to pay anything. I agreed to the offer. on the 13th the decoder and dish were delivered and installed. Upon installation the technician called me and told me that i needed to pay R450 for the cable but i refused cause i was told i will not pay anything. I called the call centre and spoke to michelle, i was told the manager was busy he/she will call me back. I waited and left work around 17h30 waiting for the manager. I called again the 14th and spoke Damien again a ticket was logged for the price lock dept to call me but again i waited and still my call was not returned. The technicians called me on the 24th Saturday telling me that Multichoice refused to pay for the cable and told him that the customer must pay. On the 26th I spoke to a team leader Tewin and he also told me that he will log a call for them to call me. I waited for the call but no one called me. Im really tired of this pillar to post that they are doing. Is this how the customers are treated at Multichoice. Firstly they **** to me and now no one wants to take responsibility. I want Multichoice to cancel the price lock and come take their explora as i am not interested anymore. My name is Nokuthula Zwane Customer No ***0.