Price Lock
<p>I have taken out the Price Lock contract last week and was called last week Wednesday to advise that the contract has been approved and my decoder will be delivered in 5 working days today it's the 5th business day and still no delivery and what's worse the is no order number at all. Called the call center and they have been escalating the matter to the Price Lock team and no one is calling to advise progress. Below is the SMS I received and my customer number is ********** 2. Please Help</p> <p> </p> <p>Congratulations! Your application for a DStv Explora has been approved. We will keep in touch by SMS to let you know what happens next.</p> <p> </p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
01 Mar 2017, 11:33Dear Bongani
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply01 Mar 2017, 11:33
Official
Dear Bongani
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Mar 2017, 14:20Good day Bongani
Please accept our sincerest apologies for the level of service you have received in this regard.
The team will contact you shortly.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply01 Mar 2017, 14:20
Official
Good day Bongani
Please accept our sincerest apologies for the level of service you have received in this regard.
The team will contact you shortly.
Thank you
Girly
Best regards,
's updateReviewer Update
03 Mar 2017, 18:08Good Day Girly
Kindly be advised that up until today I haven't received any call or SMS can someone please assist this is really shocking customer service
regards
's update03 Mar 2017, 18:08
Reviewer Update
Good Day Girly
Kindly be advised that up until today I haven't received any call or SMS can someone please assist this is really shocking customer service
regards
DStv (MultiChoice)'s replyOfficial
04 Mar 2017, 10:22Good day Bongani
Thank you so much for taking our call. We'll follow up with the team and i will provide you with feedback on Monday as discussed.
Warm Regards
Girly
Best regards,
DStv (MultiChoice)'s reply04 Mar 2017, 10:22
Official
Good day Bongani
Thank you so much for taking our call. We'll follow up with the team and i will provide you with feedback on Monday as discussed.
Warm Regards
Girly
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Mar 2017, 10:23Good day Bongani
Thank you so much for taking our call. We'll follow up with the team and i will provide you with feedback on Monday as discussed.
Warm Regards
Girly
Best regards,
DStv (MultiChoice)'s reply04 Mar 2017, 10:23
Official
Good day Bongani
Thank you so much for taking our call. We'll follow up with the team and i will provide you with feedback on Monday as discussed.
Warm Regards
Girly
Best regards,
's updateReviewer Update
07 Mar 2017, 09:09Good Morning Gurly,
Thank You for your assistance with regards to my query I have received an order number just awaiting for the delivery to finally happen. You have been helpful cause I only received feedback after you intervened.
Regards
Bongabi Sitela
's update07 Mar 2017, 09:09
Reviewer Update
Good Morning Gurly,
Thank You for your assistance with regards to my query I have received an order number just awaiting for the delivery to finally happen. You have been helpful cause I only received feedback after you intervened.
Regards
Bongabi Sitela
DStv (MultiChoice)'s replyOfficial
07 Mar 2017, 10:21Good day Bongani
Thanks so much for taking the time to send us your feedback. Nothing pleases us more than satisfying our customers.
We are liaison with the team and we'll keep you posted.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply07 Mar 2017, 10:21
Official
Good day Bongani
Thanks so much for taking the time to send us your feedback. Nothing pleases us more than satisfying our customers.
We are liaison with the team and we'll keep you posted.
Thank you
Girly
Best regards,