JH
Julie H

1 reviews | Active since Mar 2010

15 Oct 2016, 12:52

Price Lock

<p>After two frustrating weeks with the price lock centre, I finally had a lovely, helpful lady who put my application through today. I have been a customer with multichoice for many many years. I currently pay the premium package with multichoice (always have). In my application, my expenses came to a lot less than my nett income. I have never defaulted on anything in my life, yet my application for price lock was unsuccessful. Price lock centre can't even tell me why. I'm so tired of defending myself with the multichoice group.</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2016, 13:36
Official

Dear Julie

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Oct 2016, 13:54
Official

Dear Miss JM Boysen

Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to investigate as to why your application was declined and to give you an urgent call back directly with your concerns. Should you require any further assistance feel free to contact us.

Regards

Nesta

Best regards,

JH
Julie H's update29 Nov 2016, 20:22
Reviewer Update

Good day Nesta

Thank you for your response. No-one has since contacted me (no surprise there). This is not something that I want to pursue further as I recognise DStv's need to get rid of stock.

Regards

Julie