Price Lock

On the 27th of August i upgraded from the Compact package to the Premium package, then a couple days latter i decided to go back to the Compact package as this was better than Premium.

I went to the self help option to downgrade the system said the downgrade is scheduled for the 10th of September, after the 10th i noticed that I'm still on Premium. I tried again to no success, then i got hold customer service via a chat on the website. I was told that I am on a price lock agreement for the Premium package, i then notified the agent that i didn't agree to any price lock for Premium. The agent then said they will have to escalate my query.

Today i followed up on the query I was connected to Kagiso Tlagadi, she then tells me since i was on price lock for premium that agreement automatically extent to my Premium package. And that i can't downgrade before the 24 months agreement ends.

I then informed her that i never agreed to a price lock agreement for the Premium package, and that when i upgraded no where in the system was i notified of this.

She kept arguing with me that the agreement stands, even after i point it out to her that and agreement is when both parties agree on something and there is no such an agreement between me and Multichoice.

I want to be downgraded to Compact, unless there is proof of me agreeing to price lock for the Premium package. I can't be forced to pay for a package i don't want