Price lock

I did a lot of research, called the call center and also chatted with agents online in order to obtain more information on how price lock cancellation works BEFORE I committed myself to anything. The info was quite vague, but I decided to trust DSTV and still sign up for price lock. That was this morning.

After signing up, I felt very uncomfortable and did some research on actual customer experience. What I found was that people were VERY dissatisfied. DSTV was either providing no or vague information. They were unable to talk to someone and got "escalated" each time. They were charged ridiculous amounts for cancellation and were treated unreasonably.

I then decided to rather not go ahead with price lock and rather keep my existing subscription. I called in to try and cancel. But there is NO way to contact the price lock team directly. And guess what. I too was "escalated". DSTV was very quick to contact me for new business, but now it is impossible to speak to someone regarding cancellation.

At this stage the rating is still a three. Please contact me immediately to assist me to cancel the price lock, in order to turn the rating into a five. It is going to be so much easier for all parties if this gets finalized today, before any devices get couriered, and before any cost gets incurred on your or my side.