1 reviews | Active since Jul 2017
Price lock
I have app**** for Pricelock and received decoder and installed on 23 Feb 2018 , but after my initial payment made on 20th Feb 2018. My new account balance for 20th March is R2169.78 of which now my extra view has been suspended since 5th March for non payment. How can I expect to pay more going onto price lock that premium package with extra view. I have phone more that 15 times and nobody able to assist me with billing or clearing the E16 error on my extra view. i'm being told that I should wait for 3hrs after consulting the call centre for reactivation of services. I have raised the matter with ********** to no avail. I'm growing tired of spending money and not receiving services
Dear Ashlee Paulsen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Ashlee Paulsen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Ashlee
Thank you for your time and patience.
I apologise for the delayed response.
As per the feedback received from our Price Lock finance team. The service is now reconnected. You had been advised of the balance due on 20 March 2018.
Feel free to contact us if you require any further assistance.
Once more, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Ashlee
Thank you for your time and patience.
I apologise for the delayed response.
As per the feedback received from our Price Lock finance team. The service is now reconnected. You had been advised of the balance due on 20 March 2018.
Feel free to contact us if you require any further assistance.
Once more, thank you for your invaluable support.
Kind regards
Dinah
Best regards,