NK
Nomthandazo K

1 reviews | Active since Feb 2018

22 Feb 2018, 20:05

Price Lock

I am so disappointed with DSTV I regret taking the price lock. I called multichoice to cancel the plan and asked for a settlement letter I paid the amount they said I should pay and now suddenly the settlement amount they sent me was incorrect and I am stuck with them until I pay more money. I would never advice anyone to take out that price lock it's a prison you cannot break free from I can't begin to explain how much I hate DSTV! after paying it I would rather not have any cable DSTV is bad and because it doesn't really have competitors it takes advantage of people.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2018, 08:47
Official

Dear Nomthandazo Khumalo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2018, 11:51
Official

Good day Nomthandazo Khumalo

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,