Price Lock 24 to Premium 24 difficulties

I was on Price Lock 24, till end of the month of July. After much difficulty (the call centres can't help and escalations helps little) I finally got DSTV guys to contact me so I can upgrade to Premium 24. So they changed me over so that I am on Premium 24 from 1 Aug, but now suddenly I owe R180, and they just cut off some of the extra services? This for debit order deductions, and I am STILL supposed to be on Price Lock, fully paid, till end of the month?? There is massive problems with this changeover procedure (experienced several), and the lack of interconnection between different Multichoice departments is embarrassing for an organisation as large as this. Of course asking for escalations and for communication with management, who perhaps have better know-how of different divisions, etc., to understand the problems, is pointless, and agents don't have the means, know-how, or willingness to take matters further on behalf of the client. It has been a real disappointing experience. I have put off looking for other alternatives for years, but the money-hungry attitude, as well as unwillingness to help clients sort our REAL problems, makes it clear that integrity is no longer part of the package.