1 reviews | Active since Nov 2017
Price Lock
In August, I took a contract of the Price Lock of which its was supposed to only be activated once installation was done as per the service consultant. To my surprise I was debited over R 2000.00 and when I queried that the Thapelo/Thabiso who was helping couldn't give me proper feedback and kept on telling me about his lunch time. So i went to their offices in Randburg and between the now consultant and her manager, one of them had to get back to me after 3 days of listening to my conversation with the initial lady I took the package with and its been well over 2 months and no one has come back to me. Now they are saying I owe them for something that I haven't used, which is still sealed in a box at my place. What do I do now?
Dear Goabaona Lebethe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Goabaona Lebethe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Goabaona
Thank you for taking the time and respond to my call today.
Please accept my apology for the poor customer experience. I fully understand your frustration caused and having to wait for feedback.
For further assistance, your query has been referred to the Price Lock team. This is to ensure that you get a call for the collection of the Explora decoder.
Once again, thank you for point out your disappointment with us.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Goabaona
Thank you for taking the time and respond to my call today.
Please accept my apology for the poor customer experience. I fully understand your frustration caused and having to wait for feedback.
For further assistance, your query has been referred to the Price Lock team. This is to ensure that you get a call for the collection of the Explora decoder.
Once again, thank you for point out your disappointment with us.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,